Customers of the Body have the right to appeal in writing against the decision of TEST Body at every stage of the certification procedure or in the period of validity of the certificate. All appeals and complaints of suppliers, organization/client certificate holders are dealt with in TEST Body in accordance with the principle of protecting the interests of suppliers, organization/customer. The appeal should be lodged with the President of the Management Board of the TEST within 14 days from the date of the decision receipt.
The customer is informed about the appeal results within a period not exceeding 30 days from the date of issue.
Records of all appeals and complaints are recorded and kept by the Secretariat of TEST Body. The procedure in this range has been specified in the Procedure P-13-01 “Appeals and complaints”.
In cases of dispute, the final decision will have Civilian Court with jurisdiction for the seat of TEST Body.
Submission, consideration and deciding on appeals and complaints do not result in any discriminatory actions against the appellant.